Our client misplaced their hearing aid – the difficulty as you can imagine is the fact they couldn’t hear well without it!
Benefits of a specialist broker
1. We understood the urgent need to get this claim resolved.
2. Within 3 hours the claim had been approved and the replacement value of the hearing aid (less the excess) had been the same day transferred to the client’s bank account.
3. It wasn’t a particularly large claim but without our quick response, the client would have had issues hearing until it was resolved.
Without a broker
They would have needed a couple of estimates; it would have had to go through an approval process and would have just been a claim in a queue.
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